You are in : > Privacy policy

Privacy policy

Privacy policy

This document constitutes the Privacy Policy of Telefónica Insurance S.A., having its registered office at 23, Av. Monterey, L-2163 Luxembourg, (hereinafter "we" and "Telefónica Insurance"), and applies to you (hereinafter "you"), as a policy holder who has subscribed to an insurance policy with Telefónica Insurance, one of its branches or with an entity of the Telefónica Group and as a user of the services provided by Telefónica Insurance and of the website (the "Website").

Please read carefully this notice regarding the Privacy Policy of Telefónica Insurance. This Privacy Policy explains how we compile, process, use, and in certain cases, transmit your personal information in accordance with the applicable legislation.

By using the Website and the services, you consent to the compilation, processing, use, and transmission of your personal information in line with the present Privacy Policy.

1. When do we collect personal data about you?

We collect and keep a certain amount of information, and, in particular, personal data about you, in accordance with the legislation applicable to the protection of personal data. This information is collected when you are interacting with our services, in particular, but not limited to, when you subscribe to an insurance policy or when you submit an insurance claim. Personal data are any information that enable us, directly or indirectly, to identify you or to contact you.

Non-personal information does not allow identification of the users of the services. We reserve the right to collect, use, transfer and disclose any non-personal information whenever necessary.

You are free to choose not to provide the personal data we may request from you. However, please note that, in general, most of the requested information is necessary in order for us to provide our services and the lack of such information will prevent us from doing so.

This information may be collected:

1.1. directly from you when you are invited to provide confidential information about you, when you subscribe to our services, use our services or when you contact us; and/or

1.2. indirectly from you through your interactions with us, in particular when you use our services, when you visit or consult the Website or other websites from the Telefónica group; and/or

1.3. indirectly via third parties, in particular via branches of Telefónica Insurance and/or entities of the Telefónica group, third party service providers and public authorities, subject to the applicable legal obligations.

2. What type of personal data do we collect?

When subscribing to our services and during their use, we may ask our users to provide us with general contact information (such as your surname and your first name, your postal address, your email address, and your mobile number). In certain cases, banking data may also be collected.

The information requested in the subscription form, in an insurance claim form or in any other document relating to our services may change.

3. What do we do with the information we collect?

We may use the personal data collected for the following purposes:

  1. To provide our services to you;
  2. To confirm your consent and your willingness to use our services;
  3. To invoice you for the services and to process other transactions between you and us;
  4. To improve our services;
  5. To customise certain services in your interest;
  6. To inform you of new services and features, subject to your express consent;
  7. To contact you if necessary ;
  8. To process your claims or other requests that you send us;
  9. To analyse the market and draft reports;
  10. To conduct satisfaction surveys and technical analysis, subject to your express consent.

4. With whom may we share the information collected?

Within Telefónica Insurance, access to your personal data is only provided to persons who we believe may reasonably need it, for the purposes described above, or when such an access is required by the applicable legislation, in particular, in order to prevent any fraud.

Telefónica Insurance may transfer personal data about you for the purposes described in the present Privacy Policy to affiliated companies, branches, but also to partners, data processors or representatives who participate to the provisions of the services that you order or who provide services to Telefónica Insurance. These third parties are subject to obligations of confidentiality similar to those laid down in the present Privacy Policy.

Telefónica Insurance may transfer your personal data to third parties located outside the European Union. By subscribing to and using our services, you acknowledge and consent to these potential transfers. Please note that these transfers may be directed toward countries that do not offer a sufficient level of protection regarding personal data. Such transfers will however be made in accordance with the applicable legislation and Telefónica Insurance will take all necessary measures to ensure that third parties involved will provide an adequate level of protection.

We may publish, sell, distribute, display, or use any Information from the user which is not an identifiable personal data, in particular for statistical or quality studies or for satisfaction survey.

Finally, we may also disclose information about you if we think that this disclosure is reasonably necessary to comply with laws, regulations, administrative orders or orders from the court, or from other governmental authorities or to prevent harm to you or other people.

5. What measures do we take to ensure the security of the data we collect?

We acknowledge that you may be concerned about how Telefónica Insurance protects you personal data. Telefónica Insurance has a team who is responsible for reviewing and continuously improving our technical and physical procedures, management procedures and the rules designed to protect your personal data against accidental or unlawful destruction, accidental loss, falsification, unauthorised dissemination or access, and any other form of unlawful processing in the course of the collect, the processing and the transfer of your personal data.

6. How long do we keep your data?

The personal data is kept for the period of time that is strictly necessary for the purposes set out under Article 3.

However, the personal data may be kept for archiving purposes for an additional period of time in case of need or to the extent that the law would authorise or require it.

7. Right of access

In accordance with the legislation applicable to the protection of personal data, you have a right of access, rectification and deletion of your personal data that we have collected and the right to object to the processing of your personal data as described in the present Privacy Policy for legitimate reasons, except when the processing of the data is carried out in accordance with mandatory provisions. If you wish to access to your personal data or to obtain a copy, please sent us your request by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

8. Modification of the Privacy Policy

As a part of the updating and development of our services, we reserve the right to change our Privacy Policy at our sole discretion. We will post on our Website or via our services the revisions operated. We encourage you to periodically consult this Privacy Policy to be aware of any change. The most recent version of the Privacy Policy will replace any previous version.

By continuing to use the Website and the services after the changes have become effective, you agree to be legally bound by the Privacy Policy, as amended.

Last update on January 2013.